Cancellation and Refund

If you have placed an order with your membership, you must create a request by clicking on the "Return" link next to the order you want to return in the "My Orders" section, specifying the product(s) you want to return, the reasons for the return and the address where you would like your package to be delivered.

Considerations for Creating a Return Request:

1- Your return requests that you submit before 11:00 will be received on the same day by calling MNG/ARAS/YURTİÇİ Cargo or by going to the branch with the cargo agreement codes we have specified.
If you placed an order without being a member, you must send it to the address below, together with the invoice sent to you, using one of our contracted shipping codes (MNG/ARAS/YURTİÇİ KARGO).

Fees for shipments made with cargo companies other than contracted cargo are covered by our customers. The return period is 14 days at the latest from the date you receive the products.

Our Return Address:

Cumhuriyet Mah.82 St. Buldan's Blok No:2 Buldan DENİZLİ

Phone : 0533 746 75 12

For a refund, a transaction must be made on behalf of DÖNMEZ EV TEKSTİLİ VE GİYİM SANAYİ VE TİCARET A.Ş. using the shipping codes below.

MNG : 681195168

ARAS : 2202854551402

DOMESTIC: 943099296